Confidential • Inclusive • Student First

StudentSupport Centre

Supporting every student throughout their medical journey through confidential academic, psychological, social and financial assistance in a safe, inclusive and caring environment.

4+

Support Committees

100%

Confidential

24/7

Emergency Referral

1

Student First

Student Support Centre

Academic

Support

Psychological

Support

Social

Support

Financial

Support

About Student Support Centre

Empowering Students Beyond the Classroom

The Student Support Centre (SSC) provides a safe, confidential and student-friendly environment where every learner can seek guidance, counselling and assistance to overcome academic, psychological, social and financial challenges while pursuing medical education.

Why Student Support Centre?

Medical education is demanding and students often face academic pressure, emotional stress, social adjustment challenges and financial difficulties. The SSC ensures that no student has to face these challenges alone by providing timely guidance, counselling, mentoring and referrals whenever necessary.

Confidential

Every student is treated with privacy and dignity.

Inclusive

Support is available for every student regardless of background.

Student-Centered

Every decision focuses on student wellbeing and success.

Holistic

Academic, mental, social and financial wellbeing together.

Academic Support

Learning assistance, mentoring, remedial coaching and study guidance.

Psychological Support

Confidential counselling, stress management and mental wellbeing.

Social Support

Relationship, adjustment, inclusion and grievance support.

Financial Support

Financial assistance, scholarships and emergency support.

Every Student Matters

Our mission is to promote wellbeing, resilience, professionalism and academic excellence by ensuring every student receives timely support whenever needed.

4

Support Committees

100%

Confidential Service

24/7

Emergency Referral

1 Goal

Student Wellbeing

Our Services

Comprehensive Student Support

We provide holistic support through specialized committees, ensuring every student receives timely guidance, counselling and assistance throughout their medical journey.

SSC

Academic Support

Learn Better • Perform Better

Academic difficulties
Learning support
Performance concerns
Study skills guidance
Mentoring
SSC

Psychological Support

Healthy Mind • Better Life

Stress management
Anxiety & depression
Confidential counselling
Mental wellbeing
Professional referral
SSC

Social Support

Connect • Belong • Grow

Peer relationship
Adjustment concerns
Harassment support
Social inclusion
Student engagement
SSC

Financial Support

Helping When Needed

Financial hardship
Scholarship guidance
Emergency support
Fee assistance
Funding opportunities

4

Specialized Committees

1

Student Support Centre

100%

Confidential Support

24/7

Emergency Referral

Official Structure

Student Support Centre Organogram

The Student Support Centre operates through a coordinated structure consisting of specialized committees working together to ensure holistic student support.

Student Support Centre Organogram
Student Journey

Student Support Pathway

Every concern follows a structured, confidential and student-friendly pathway from identification to successful intervention and continuous follow-up.

Student Needs Support

A student may seek help voluntarily or be referred by faculty, mentors, peers or parents.

Initial Assessment

The SSC reviews the student's academic, psychological, social or financial concerns confidentially.

Case Evaluation

The case is documented and appropriate interventions are identified.

Student Support Centre

Appropriate committee is assigned to provide timely, confidential and personalized support.

Academic

Specialized support by experienced faculty members and committee representatives.

Psychological

Specialized support by experienced faculty members and committee representatives.

Social

Specialized support by experienced faculty members and committee representatives.

Financial

Specialized support by experienced faculty members and committee representatives.

Positive Outcome

Follow-up, monitoring and continuous mentoring help students overcome challenges, improve wellbeing, strengthen academic performance and successfully continue their medical education.

Identify

Support

Follow-up

Success

SSC Committees

Dedicated Support Teams

Each committee independently serves students while working collaboratively through the Student Support Centre.

Academic Support Committee

To identify students facing academic difficulties and provide mentoring, remedial coaching, tutoring and structured academic interventions.

Committee Composition

Chairperson: Vice Principal
Member Secretary
Faculty Members
Phase Coordinators

Major Responsibilities

Identify academically struggling students

Arrange remedial classes

Monitor academic progress

Provide mentoring

Assist in study planning

Career development guidance

Research mentoring

Committee Mission

Providing professional, confidential and student-centered support through collaborative teamwork.

Student Support Centre Committee

SlNameDesignationRole
01Prof. Dr. Md. Muslim UddinPrincipal, CIMCChairperson
02Dr. Aung Sui Pru MarmaDirector, CIMCHMember
03Prof. Dr. Muslina AkterVice Principal, CIMCMember
04Prof. Dr. Touhida NahinPhase-01 CoordinatorMember
05Dr. Sheikh Md. ErfanPhase-02 CoordinatorMember
06Prof. Dr. Parvez Iqbal SharifPhase-03 CoordinatorMember
07Prof. Dr. Kamrul IslamPhase-04 CoordinatorMember
08Dr. Rokhsana AhmedAssociate Professor & Head, Department of PediatricsMember
09Dr. Nazmul Huda RiponAssociate Professor, Department of PediatricsMember
10Dr. A.S.M. RidwanAssociate Professor (CC), Department of PsychiatryMember
11Md. Omar GaniSenior Assistant Director, Academic Affairs DivisionMember
12Muhammad Raquibul HakimSenior Admin Officer, ECAMember
Official Workflow

Operational Procedure

The official workflow illustrates how academic and social support requests are received, assessed, processed and followed up through the Student Support Centre.

Operational Procedure
Operational Procedures

How Student Support Works

Every concern follows a structured workflow designed to ensure fairness, confidentiality and timely support.

Academic Support Workflow

Identification

  • Examination performance
  • Attendance records
  • Mentor referral
  • Self-referral

Assessment

  • Academic weaknesses
  • Learning difficulties
  • Personal factors
  • Psychological factors

Remedial Intervention

  • Small group teaching
  • One-to-one mentoring
  • Mock examinations
  • Clinical skill reinforcement
  • Study planning

Follow-up

  • Progress monitoring
  • Regular review
  • Continuous mentoring
  • Performance evaluation

Social Support & Grievance Handling

Complaint Received

  • Written complaint
  • Online complaint
  • Complaint box
  • Acknowledgement within 3 working days

Preliminary Review

  • Assess urgency
  • Review complaint
  • Assign committee

Investigation

  • Interview parties
  • Evidence review
  • Documentation
  • Confidential handling

Resolution

  • Counselling
  • Mediation
  • Administrative action
  • Disciplinary measures

Communication

  • Outcome communicated
  • Follow-up support
  • Case closed
Student Wellbeing

Recognize the Warning Signs

Early identification of difficulties allows the Student Support Centre to provide timely assistance and appropriate referrals for every student.

Mental & Emotional

Persistent sadness
Anxiety or panic attacks
Withdrawal from social activities
Loss of interest
Feeling hopeless

Academic & Behavioural

Poor academic performance
Frequent absenteeism
Loss of motivation
Irritability
Conflicts with others

High-Risk Indicators

Suicidal thoughts
Self-harm behaviour
Severe sleep disturbance
Substance abuse

Social & Environmental

Bullying or ragging
Social isolation
Financial crisis
Family conflict

Emergency Referral

If serious warning signs are identified, students should immediately contact the Student Support Centre, inform their mentor or counsellor, and seek emergency psychological support whenever necessary.

Contact SSC

Reach the Student Support Centre immediately.

Counsellor

Seek confidential counselling support.

Mentor

Inform your mentor or faculty advisor.

Confidential

Every case is handled with privacy and care.

Student Services

Service Delivery & Student Care

The Student Support Centre ensures accessible, confidential and professional services for every student.

Service Recipients

Any student of CIMC showing warning signs

Service Time

Sunday–Thursday • 8:00 AM – 4:30 PM

Service Location

Student Support Centre, Principal Lobby, 1st Floor

Referral Process

Self, Parents, Peers or Faculty Referral

Confidentiality

Ethical Standards

Student information remains confidential.

Records are securely preserved.

Information is disclosed only where legally required.

Privacy is maintained throughout every interaction.

Documentation

Monitoring

Student records
Counselling reports
Financial aid records
Meeting minutes
Follow-up documentation
Annual evaluation report

Frequently Asked Questions

Yes. All counselling and student support services are handled confidentially.

Need Support?

The Student Support Centre is committed to helping every student succeed academically, emotionally, socially and professionally.

Phone

+880 XXX XXX XXXX

Email

ssc@cimc.edu.bd

Office Hours

Sun–Thu
8:00 AM – 4:30 PM

Confidential

Student First